The refund will be made within 5 working days after the package is received, it will be transferred to your normal account.
By Credit Card: within 8 to 15 working days
By Paypal: within 7 to 14 working days
Contact our Customer Service by e-mail for a return authorization.
1. For a quality problem / factory defect, Donnerfr.com will bear the return delivery costs (up to 9€). This payment of the costs will be made once the return authorization has been issued by our after-sales service team, which you will have contacted beforehand.
2. For products with no quality problem/factory defect, you will be responsible for the return shipping cost. Delivery costs in this case are non-refundable.
If you are sending a product with a value exceeding €40, we strongly advise you to use a service allowing you to track your package or to purchase delivery insurance. We do not guarantee to receive your order.
For any product that is broken, not as described, or just the wrong product, please follow these steps to resolve the dispute:
1. Contact us by sending clear and accurate photos or videos of the relevant problem.
2. We will get back to you with an adequate solution within 24/48 working days.
If there is a discount or any other discount on your order, the balance amount will therefore be deducted from the refund. (For example, if the product is 10€ with 1€ discount, you will be refunded 9€ because it is what you actually paid)
After receiving the return authorization from our Customer Service, we will send you the delivery address for the returns and the RA (Returns Authorization) number.
Products returned without a valid RA number will be rejected and not refunded if no customer comes to claim them within 30 days after the invoice date.
The following items cannot be returned or exchanged:
1. Items with signs of wear, damage, use, dents, scratches, or with missing accessories/manuals/warranties (if applicable).
2. Items marked as non-returnable, or free gifts, cannot be returned.
3. Downloaded software (products in digital form).
For any additional information, please consult our Conditions of Exchanges and Returns.
Most returns are completed within 5 business days.
Although we process the refund within 48 hours, be aware that your bank may take 8 to 15 working days to transfer the money to your account. We cannot influence your bank's transfer speed. Please contact your card bank for further information.
If the refund is made to a Paypal account, it may take 7 to 14 working days.
We apologize for any inconvenience, thanking you for your understanding.
Do not hesitate to contact our Customer Service for more details.