Order preparation usually takes 24 hours. After the package has been sent, it will take about 3-5 working days to be delivered to you.
Due to the special context of the COVID-19 pandemic, global transport resources have been reduced, which could cause delays in your order. Your order may be delayed 4-6 days in the process and a few days in the delivery transport, which depends on the transport company in particular. Thank you for your understanding and your patience.
You will be notified by e-mail of the tracking information within 24 hours (working day) when your order has been sent.
If you do not receive an email, or there are no updates on the tracking page within 2-3 business days of submission, please contact us for more information.
Email: service@donnerfr.com
We deliver to France (Except Corsica.), Italy, Germany and Spain. (Customers from other European countries can contact customer service for more information.
Our delivery is free on all our products.
There are several possible reasons for this:
1) Incorrect or incomplete address
2) Invalid phone number
3) Impossibility to deliver
Please contact our Customer Service for assistance. It is also sometimes necessary to contact the carrier for more information.
Email: service@donnerfr.com
In most cases, your package may already be in your mailbox, or your neighbors have signed for it. We advise you to check your mailbox and check with your neighbors first. Or you can go directly to check with the carrier with your tracking number and your identity papers.
If you still can't find where your package is after that, please contact Customer Service.
Email: service@donnerfr.com
The estimated delivery time of your package includes the order processing time as well as the delivery time, we kindly ask you to be patient until the estimated date expires. For more information, please see the Delivery Information page.
You will be able to follow the progress of the delivery thanks to the tracking service.
If the estimated delivery date has passed and you still have not received your package, please contact our Customer Service for assistance.
Email: service@donnerfr.com
Shipments come from the country where the order took place (Here, it will be from France).
